Help Desk Support
Professional IT help desk support with fast response times, multi-channel accessibility, and expert technicians to resolve issues efficiently.
Reliable Help Desk Support Service
When your business is growing, your current IT support team might struggle to keep up with an increasing list of tasks. As part of our Managed IT Services, Tymor Technologies offers a US-based service desk team available 24/7/365.
No matter the size of the problem, our help desk team is ready to keep your team happy and productive!
Why Choose Tymor Technologies For Help Desk Support?
Our mission is to be a proactive IT partner, providing your business with the support it needs to succeed. Here's what sets us apart:
Our Help Desk Is Based in the United States
Our U.S.-based help desk is staffed with trained technicians who support your users and solve most problems on the spot.
We Offer Support 24/7/365
Our round-the-clock support services ensure your users get the help they need when they need it.
Proven Track Record of Success
We manage over 60,000 devices with more than 325 expert technicians closing 10,000+ tickets each month.
From answering questions and troubleshooting problems to helping you prepare for new tech changes, your help desk partner should be your go-to resource for support.
What Are Help Desk Services?
Your IT help desk should be a true technology partner, assisting your business and employees anytime IT needs arise.
What Is a Help Desk?
An IT help desk is staffed by technicians providing support to your internal users. A remote help desk offers employees easily accessible, accurate, and quick IT support.
Help Desk Outsourcing Benefits
Choosing an outsourced help desk for your IT support can improve ticket closing rates and save your business time and money. Here are the biggest benefits of outsourcing your help desk services:
Save Money on IT Support
Outsourcing your help desk support reduces costs significantly compared to internal hires, which come with overhead expenses like training, benefits, and equipment. With outsourcing, you always have expert support at your fingertips.
Greater Efficiency
Internal IT staff often juggle multiple tasks, slowing down productivity. Outsourcing provides a dedicated support team, freeing your internal team to focus on strategic initiatives.
Better Cybersecurity
Cyberattacks are increasingly sophisticated. An outsourced help desk ensures you have a team trained in advanced cybersecurity protocols, keeping your company and users safe.
Support for Hybrid and Remote Workers
Hybrid and remote work options bring unique challenges. Outsourcing ensures all employees get the support they need, resulting in happier workers and better productivity.
Relief for Your IT Experts
Outsourcing allows your internal IT experts to focus on their specialized skills and align with your top priorities, rather than fielding support calls all day.
Types of Help Desk Support Services Offered
Tymor Technologies offers comprehensive help desk services, ensuring you receive the support you need 24/7. Our expert technicians resolve issues quickly and effectively. Here are some of the services we provide:
Software Support
We support email applications, operating systems, web browsers, office productivity suites, and more, ensuring smooth software rollouts and ongoing usability.
Training as a Service (TaaS)
Our Microsoft-focused training delivers an on-demand library to help employees stay proficient, including quizzes and exams.
Network Support
We provide network support for in-office, remote, and hybrid teams to maintain productivity and access to necessary resources.
Hardware Support
Diagnose and resolve user issues, working with your internal IT team or third-party vendors as needed.
Remote Support
Our technicians can use remote access to quickly resolve issues, guiding users through the process step-by-step.
Proprietary Application Support
We support your proprietary applications, helping users with frequent issues and escalating problems to internal teams when necessary.
What Are the Costs of Outsourced Help Desk Services?
Tymor Technologies offers competitive pricing for our help desk services:
Complete Package
Comprehensive around-the-clock support on a per-user basis. Contact us for current pricing.
Compliance Package
Enhanced security services for industries with advanced compliance requirements, billed monthly per user. Contact us for current pricing.
Explore More Solutions
Ready to Get Started?
Let's discuss how our help desk support solutions can transform your business operations.